Today, the Office of Fair Trading reported on its findings from consumer surveys on Internet shopping, providing comparative results to the original study carried out in 2006. Fortunately, there’s been significant improvement in the awareness of consumer’s rights but in terms of consumer confidence; statistically there was no difference with 30% of UK Internet Users accounting lacking of trust for choosing not to shop online.
Only one month ago, my consumer confidence was high; I felt relaxed about purchasing with my credit card or PayPal account and was mindful to buy from SSL certified sites, displaying the padlock icon at the bottom of the page. Although, it’s now clear to me that I wasn’t as security savvy as I thought when a cyber criminal found a loop hole in my security which led them straight through to my PayPal account.
He or she attempted, with my money to buy an electric guitar for $900! I say attempted, as thankfully my Dutch bank to which the credit card was attached to, knowingly put a stop to the transaction. As for PayPal, I’m awaiting the results of their investigation.
I’ve since been told that I could improve my security even more by using a different password for each and every online shopping account and purchase. Ashamedly, I was one of those people who used the same password for years, as it “made my life easier” but at the same time, I was leaving the door wide open for the cyber thieves.
For more information read the full report from OFT or article from Daily Mail